Refund Policy

This Refund Policy outlines the terms for refunds on ProxAI services.

1. Monthly Plans Monthly plans can be cancelled at any time. No refunds are provided for the current billing period after cancellation.

2. Semi-Annual Plans Semi-annual plans may be eligible for a prorated refund within the first 14 days of the initial subscription. After 14 days, the remaining term is non-refundable, but you may continue to use the service until the end of the paid period.

3. Service Credits If ProxAI fails to deliver the agreed number of videos in a billing period due to system issues, service credits will be applied to your next billing cycle.

4. Initial Setup Fee The professional photography session fee (if applicable) is non-refundable once the session has been completed.

5. How to Request a Refund To request a refund, please contact us through our LINE official account or the contact form on our website. Refund requests are processed within 7-14 business days.

6. Exceptions Refunds are not available for accounts terminated due to violation of our Terms of Service.

For questions about this policy, please contact us through our LINE official account.